Grounded ticket answers
Answer support questions from your help center, runbooks, and prior case history.
Customer Support assistant
Resolve support questions faster from Slack.
Spliri gives support teams a Slack-first assistant for grounded ticket answers, reply drafting, case summaries, and internal handoffs powered by your support knowledge.
Support leadsHelp centerTicket historySlack-firstSource-grounded
What this assistant does today
Spliri helps support teams answer product and policy questions, draft replies from trusted knowledge, summarize cases for handoff, and keep every answer grounded in the actual source.
- Trusted answers from knowledge base and prior tickets.
- Reply drafts that follow your support guidance and tone.
- Slack-first workflows for triage, review, and escalation.
Core workflow
Support teams use Spliri to reduce response time, improve answer quality, and keep escalations organized.
Reply drafting with context
Draft accurate customer replies using policies, product docs, and resolved tickets.
Case summaries and handoffs
Summarize open cases, account history, and next steps for smoother escalations.
Slack-first support workflows
Let support leads ask, review, and route work directly from Slack.
Admin control and traceability
Manage sources, assistants, and permissions while keeping clear source visibility.
What teams get
Faster first responses, better consistency, and cleaner internal handoffs.
Trusted answers
Support replies grounded in product docs, policies, and previous resolutions.
Reply drafting
Draft responses faster without losing tone, accuracy, or escalation context.
Case handoff
Summaries and next steps flow cleanly between support, product, and engineering.
Operational control
Clear sources, scoped assistants, and admin control for support operations.